Windows and Doors field guide
Preparing a window or door replacement inquiry
Collect the details that help your team prepare the appropriate visit. Let the customer describe the concern without requiring them to diagnose it.
- Is the request for windows, exterior doors, or both?
- Roughly how many openings are involved?
- Is there current damage or an unsecured opening?
- What is the property address and preferred time for a measurement visit?
Who reviews the request: Flag broken or unsecured openings for prompt human review. Product choice and exact sizes should be confirmed during the professional assessment.
Prepare the right professional assessment.
A product's U-factor and solar heat gain coefficient describe different performance traits. The installer should verify openings and product selection rather than price replacement from an approximate count alone.
Use the actual property conditions, selected products and applicable local requirements to decide the scope. A web form or photograph does not replace a qualified assessment.
Trade reference: DOE: Guide to energy-efficient windows. This reference supports the specific trade point above; it is not a complete installation procedure or a diagnosis for an actual property.
Offer a clear next step.
Adapt this original fictional example to your actual service, timing and availability. Viewing this guide sends no message.
Thank you for the [window/door] details. We recorded approximately [count] openings and your concern about [issue]. Could we discuss a measurement visit at [option A] or [option B]?
After the first reply: After the measurement is scheduled, stop prospect reminders. If the customer is researching products, follow up at a date they choose.
Follow the fictional windows and doors inquiry →